LSCR reorg and retreat
We’re now three weeks into LSCR’s reorganization, and things continue to move along. It seems like most people have gotten used to using their new email addresses for support, and the feedback I’ve gotten from customers has been positive. Internally, we’re still figuring out some of the coverage and escalation responsibilities. We’re doing fine with our current workload, but we anticipate a few glitches when things get busy at the start of the semester. We hope you’ll be patient with us as we work on our new procedures.
Next Wednesday, July 29, we’ll be getting our whole group together for a team-building exercise, which I think is an important thing to do at this point in our process. We’re forming a completely new teams, and need to get them to be as functional as our old teams were.
So, for the afternoon of 7/29, we’ll have only limited coverage for customer calls. We will have a skeleton crew available to handle emergencies; non-emergencies will likely be deferred to Thursday morning.
Let me know if this poses a problem for you or your department. Thanks for your continued support.
